FAQ

Home / FAQ

GET YOUR QUESTIONS ANSWERED

If you have a question that is not covered below, please feel free to send us an email or use our live chat system.

  • We will help you choose the best deal on offer.

  • We will help you find the right online program.

  • We aim to reply your message within 24 hours.

Classes & Teachers

Each of our online Chinese classes lasts 25 minutes. As the vast majority of our students takes more than one class per day, a ten-minute break between classes proves to be both necessary and helpful for students to process what they’ve just learned. As a result, they will acquire more during the nexr lesson.

Yes. Our teachers are all native Chinese speakers and are university graduates with majors in Chinese language education or Chinese literature. Besides, they have also previously obtained a “teaching Mandarin as a second language” certificate before they joined us and successfully completed That’s Mandarin’s mandatory Teachers Training Course (TTC).

That’s not a problem at all! We can arrange a free trial class for you so that you can experience our methods directly and find out what makes us different from other Chinese language schools. It will also give you a chance to meet our teachers and to discuss your exact requirements so that we can put together the best possible course for you. In addition, we will also give you some recommendations and make a study plan for you after the trial lesson.

Sign up for a free trial class now.

1. Anytime, Anywhere. You can choose the time and place for you classes by yourself just by using our app.

2. Private Classes. You will have 1-on-1 lessons with our high-qualified native teachers.

3. Live Interaction. Lessons are conducted live online and are taught using the same methods we use at our schools in China.

1. Pass the HSK exam. If you want to study or work in China, HSK (Chinese Proficiency Test) certificate is a must.

2. Broaden your horizons. Travel around China safely and with confidence, understand Chinese menus, impress your foreign friends – and make friends with locals.

3. Find your dream job. Being able to speak Chinese will place you ahead of other job applicants.

Payment & Application

You can join our online Chinese classes anytime you want. How? Simply contact us and sign up for a trial lesson.

You can pay for your online Chinese course using Credit Card, Debit Card, Paypal, Bank Transfer, WeChat or Alipay.

Sure! Simply contact our course consultant and apply for a free trial lesson with our Chinese teachers. You will love the class!

Content & Schedule

All of our classes are taught in Chinese to give students a fully immersive Chinese experience. Even for absolute beginners, our teachers will only use limited English to help you understand. Besides, our teacher will use pictures, videos, signs and gestures to help students learn. As your Chinese level progresses, less and less English will be used in your classes and you will be able to understand more and more Chinese every day.

We’re using our own Chinese learning platform/app and the teaching methods we use are the same as we use for our offline classes.

Yes. Our Chinese course content will be tailor-made to your requirements so that you can learn what you need.

The duration of the course is fully customized according to your requirements and needs. We recommend you to take a package with at least 30 classes to get the best learning experience.

As the whole course is customized, you can have classes anytime you want (within That’s Mandarin working hours). Simply tell us your availability and we will find the best solution just for you.

We developed our own teaching and learning methods. All our lessons are held inside of our own Chinese learning platform. You can find all our materials, read teacher’s comments, review your lessons and even schedule your classes via this platform.

Yes. We have classes for student of any Chinese level. You can always start your learning journey with us.

No problem at all. If you want to take your Chinese skills to the next level, we’re here to help. You will simply take the Level Test and then we can customize the study plan and the lesson content based on your Chinese Level.

Our classes are possible only within our school working hours. Our campuses are open from 8:00 am till 9:00 pm on weekdays and from 9:00 am till 6:00 pm on weekends (China Standard Time (CST) or UTC+8).

Contact Us

Need more information? Please fill in the form.